• Emotions and behaviour at work distinguish successful organisations from their good enough counterparts. The  most successful organisations invest in the individuals and their working environment, knowing the positive effect  it has on delivering results.

 

• Generating profit  is realised in the customer interface.  Merja Fischer explored the interaction between employees and their customers in her  doctoral dissertation under the title of “Positive working climate as the lead to Success” (based on Wärtsilä Corporation’s case).

• The results show that employees’ positive attitude to their work environment has a direct impact on the customer's purchasing decision and willingness to pay, eventually resulting in better profit margins.

 

More about emotional intelligence

 ebwonline.com and

 www.4consilium.eu, About SDI

 

Human Potential  - raising the level of your performance, when do we start ?

• Corporate culture  provides cognitive cards and models for expected behaviour and offers solutions to challenging situations. Culture is defined by the company’s values.

 

• How do you live by your company’s values ?

 

• Our cultural heritage  leads us to see and do things in ”certain ways – in my way”. Sometimes it may  be different from others’ views. This can lead to misunderstandings, it can break trust and we might lose business opportunities.

 

• Differences between industries, responsibilities, operational silos and cultures makes cultures collide. These collisions always have a cost.

• Increasing cultural awareness means to see both the positive and negative aspects of cultural differences.  Diversity can  create valuable new skills and behaviours.

 

• With our help many of  our customers ( eg. in the medical, consumer and IT area) have been able to prevent various "cultural collisions", by making use of our practical methods and tools.

 

How much could you earn by reducing

the cultural collisions ?

 

• Transforming industrial landscapes requires faster business models  as  business cycles  become  shorter and speed and depth  are key factors in the working process .

 

• The Business Model  approach integrates products, services and individuals  by clarifying core businesses and providing an understanding of the overall picture.

 

• Business models create  value for the company, employees, customers and  the society   questioning, challenging and reshaping existing models, as well as transforming and  replacing outdated ones .

 

• Value is created through powerful learning experiences by putting people together, enhancing new  insights, getting an understanding and common picture of the business model and a shared language helping to create new strategic alternatives. Without a shared language it is difficult to challenge existing models and innovate successfully.

 

• Our work is based on scientifically-proven information and data.

More about Specifique www.specifique.org

Are you using your business potential in the optimal way ?